Refund policy

Return and refund policy

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return or refund under the conditions below.

Eligibility for returns

• Items must be returned within 7 days of delivery.

• Products must be unused, undamaged, and in their original packaging.

• Proof of purchase, such as an order number or receipt, is required.

• Certain items such as personalized, final sale, or hygiene-related products may not be eligible for return.

Refund process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 7–14 business days.

• Shipping charges are non-refundable unless the return is due to our error or a defective item.

How to request a return

To initiate a return, please contact us at supportholidaynight.sa@gmail.com with your order number and reason for return.